Stay fully informed about your Austrian Post parcel every step of the way. Our tracking tool allows you to pinpoint the exact location of your shipment, whether it’s traveling within Austria or arriving from international destinations. With real-time updates, you gain instant clarity on the progress of your delivery.

Whether you’re sending or receiving a domestic “Paket,” an international item, or an “AllesPost” shipment, you can follow the parcel’s entire journey from dispatch to doorstep. Simply enter your Austrian Post Tracking ID in the tracking field to view its current status and ensure you’re always in the loop.

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What is Austrian Post Tracking?

Austrian Post Tracking allows you to monitor the real-time progress of parcels and mail handled by Austria’s national postal service. With our intuitive tracking tool, you gain full visibility into your shipment as it moves through Austria’s extensive domestic network and across Europe. By entering the unique 13-character Tracking ID (Sendungsnummer), you can trace your item at every stage—from the sorting center to final delivery—ensuring you stay informed and in control of your shipment’s journey.

Identifiers for Austrian Post Tracking

To check the status of your shipment, you need the unique identifier provided by the sender. Our tracking tool is designed to accept all primary identifiers used by Austrian Post:

Tracking ID (Sendungsnummer): This is the primary identifier for all trackable items. It’s the unique 13-character code (or sometimes a 20-digit parcel number) found on your receipt or in the confirmation email. This is the main code for all Austrian Post Tracking.
Order Number: For e-commerce, some retailers link their store’s Order ID to the tracking feed.
Post Account: This is not a number but a digital hub. By registering, users can see all parcels associated with their account in one place without needing to enter numbers manually.

Austrian Post Tracking Number Formats

Austrian Post (Österreichische Post) primarily uses Universal Postal Union (UPU) standard formats. Our tracking tool can easily recognize them:

13-Character UPU Format: This is the most common format for international and registered mail. It consists of two letters, nine numbers, and ends in “AT” (e.g., RT123456789AT for Registered, CP123456789AT for a Parcel).
EMS (Express) Format: For express items, the code will start with ‘E’ (e.g., EE123456789AT).
Domestic Parcel Number: A longer, often all-numerical code (e.g., 20 digits) is also used for domestic ‘Paket’ services within Austria.

Steps to Use Our Austrian Post Tracking Tool

Our Austrian Post tracking tool provides a single, simple interface to access your Austrian Post tracking data.

Find Your Tracking Reference: First, locate the unique Tracking ID (Sendungsnummer) from your shipping confirmation email or Post Office receipt.
Enter the Number: Next, paste or type that number accurately into the Austrian Post tracking section.
Click “Track”: Finally, click the “Track” button to initiate the search.
View Your Updates: You will instantly see the live status, location history (based on depot scans), and all key milestone updates for your item’s journey.

Your Shipment’s Journey: Guide to Status Updates

As your package moves, its status will update. Here is a guide to what those common statuses mean.

Status	What It Means
Item Accepted	The package has been handed over to Austrian Post and scanned at the origin branch.
In Transit (At Logistics Centre)	The item is at a main sorting hub (e.g., in Vienna) being processed for its next leg.
At Delivery Base	The item has reached the final local depot that will handle the delivery.
Out for Delivery	The package is on the local delivery van (with the “Postler”) and is scheduled to be delivered today.
Ready for Collection	A delivery was attempted, or the item was sent to a branch. It is at a Post Office or Pickup Station, ready for collection.
Delivered	The shipment has been successfully delivered or left in your authorized safe place.
Item inquiry initiated	A request has been filed to search for an item that has not reached its destination.

About Austrian Post

Austrian Post (Österreichische Post) is the national postal service of Austria, providing comprehensive mail, parcel, and financial services. It operates under the LEAD 2030 strategy, guided by a strong commitment to sustainability (CO2-free by 2030), customer focus, and its core values of purpose, joy, and performance. The company is known for its reliability and innovative customer-focused services.

Austrian Post’s Service Portfolio

Austrian Post offers a wide range of services for individuals and businesses, all of which are integrated into their network:

Mail & Parcel Services: The core service for sending and receiving letters and parcels (Paket), both domestically and internationally. This includes the ability to create and pay for parcel stamps online.
Post Account (Digital Hub): A central digital account where users can manage all their Austrian Post Tracking, set permanent delivery preferences (like “redirect” or “safe place”), and authorize others to receive mail.
AllesPost: A unique subscription service. Customers get all their parcels (even from DHL, DPD, Hermes) delivered by their single, familiar Austrian Post carrier.
AllesPost Germany: A free forwarding address in Germany for Austrian residents. It allows them to shop from German online stores that do not ship to Austria.
Collection Service: A convenient option where Austrian Post will pick up items (parcels) from a customer’s home or office.
PO Box & Vacation Hold Mail: Secure services allowing customers to pick up mail at a branch or have mail held safely while they are away.
E-letter (E-Brief): A secure digital mailbox for receiving important documents like invoices and contracts.

Austrian Post Delivery Times

Delivery times for Austrian Post are highly efficient, especially within Austria.

Domestic (Paket): Standard parcels within Austria are typically delivered on the next working day (Monday to Friday).
Europe: Delivery to neighboring countries (like Germany) often takes 2-4 working days.
International (Rest of World): Delivery to other global destinations (like the USA) usually takes 5-12 working days, subject to customs.

Austrian Post Service Coverage

Austrian Post’s network provides 100% coverage of Austria and connects it to the world.

Domestic (Austria): Provides universal service coverage to every single address in the Republic of Austria.
International: Delivers to and receives from all countries worldwide.
Forwarding (Germany): Offers the “AllesPost Germany” forwarding address to bridge the e-commerce gap for Austrian residents.
Physical Network: A dense network of local postal branches, service points, and 24/7 pickup stations across the country.

Sustainability

Austrian Post is heavily focused on its Sustainability Masterplan 2030, aiming for CO2-free delivery.

Post Loop: This is a circular economy initiative using reusable packaging (boxes and bags made from recycled materials). These items can be reused up to 30 times, saving CO₂ emissions.
Re:Post: An upcycling project that takes discarded items (like old uniforms and mailbags) and creates new items.

Solving Common Tracking Issues

If your tracking isn’t updating or you have an issue, here are common solutions:

No Tracking: Standard letter mail (Brief) does not include Austrian Post Tracking. You must use a “Paket” (parcel) or “Einschreiben” (Registered) service.
Missed Delivery: If you are not home, the carrier will leave a yellow notice (“Gelber Zettel”). This notice tells you where your item is (e.g., a local branch or pickup station) and when it’s ready for collection.
Set Preferences: The best solution is to create a free Post Account before delivery and set a permanent “release delivery authorization” (a safe place) to avoid missed deliveries.
Item Damaged / Lost: If a parcel arrives damaged, you must file a “Damage report” (Schadensmeldung) online or at a postal branch immediately. If it’s lost, you can request an “Item inquiry” (Nachforschung).

Customer Service

For specific issues with your shipment, you can contact the Austrian Post team.

Hotline: +43 800 010 100
Branch Locator: An online tool to find all local service points, post offices, and pickup stations.
Online Forms: Customers can file damage reports or item inquiries directly through the website.
Mail Management: Services like “Vacation Hold Mail” and “Address Redirections” can be managed online, often via the Post Account.

Frequently Asked Questions (FAQs)

A free digital account that acts as your hub for all Austrian Post services. You can use it for Austrian Post Tracking, setting permanent delivery preferences, and managing your E-letter box.

It is a unique Austrian service. When you subscribe, Austrian Post intercepts all your parcels (even from DHL, DPD, etc.) and delivers them, so you only deal with one company.

You need the “Sendungsnummer” (Tracking ID). Enter this number into the tracking section on this page.

This is Austrian Post’s reusable, sustainable packaging initiative. Customers can send items in these boxes, which can be reused up to 30 times to reduce CO₂.

Conclusion

Austrian Post provides a reliable, sustainable, and highly innovative network for all of Austria’s delivery needs. Austrian Post Tracking offers the essential visibility needed to manage these parcels, from standard mail to “AllesPost” deliveries.

Our Austrian Post tracking tool simplifies this entire process, giving you a clear, consolidated view of your item’s journey. Stay informed every step of the way. Enter your Austrian Post Tracking ID in our tracking tool now to see your current shipment status!