Want to know where your Tawseel package is right now? Our Tawseel tracking tool provides live updates as your shipment travels through Tawseel’s e-commerce, cold chain, and 3PL delivery network across Saudi Arabia.

Our Tawseel tracking tool lets you easily follow your shipment every step of the way. Just enter your Waybill Number or Tracking ID to instantly check the current status, see driver progress, or review the estimated delivery time.

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How to Use Our Tawseel Tracking Tool?

We have made it simple to monitor your Saudi shipments directly through this page. Follow these steps to check your status using our Tawseel tracking tool:

Locate Number: Find the Waybill Number in the SMS sent by Tawseel or the shipping email from the merchant.
Enter in Our Tool: Type this unique code directly into the search field of our Tawseel tracking tool located above.
Click “Track”: Hit the button to instantly retrieve the latest logistics status and delivery window.

Tawseel Tracking Number

To access your shipment data, you need the specific reference code assigned to your package. Our Tawseel tracking tool relies on these standard identifiers:

Waybill Number: The standard tracking number assigned by Tawseel. It is typically a numeric string (e.g., 10012345678).
Order Number: Some merchants allow you to track using the retailer’s order number if it is linked in the Tawseel system.
Mobile Number: In some cases (via the app or SMS link), tracking is linked directly to the receiver’s mobile phone number registered during checkout.

Shipment Journey and Status Meanings

As your package moves through the Tawseel network, the status updates to reflect its journey. Here is what the standard statuses typically mean:

Status	What It Means
Shipment Created / Data Received	The merchant has booked the delivery, but Tawseel has not yet picked up the item.
Picked Up	The courier has collected the package from the seller’s warehouse.
Arrived at Hub	The shipment is at a local Tawseel sorting facility (e.g., in Riyadh, Jeddah, or Dammam).
Out for Delivery	The shipment is with the courier. You will likely receive an SMS with a link to track the driver or pin your location.
Delivered	The package has been handed over to you or left at your specified location.
Delivery Attempted / Failed	The driver tried to deliver but could not access the location or no one was home. They will usually try again the next day.
Returned to Shipper	After multiple failed attempts, the item is being sent back to the merchant.

About Tawseel

Tawseel (which translates to “Delivery” or “Connection”) is one of the largest logistics networks in the region. With over 50 years of experience (stemming from its media distribution roots), it covers more than 200 cities and towns across Saudi Arabia.

They operate a fleet of over 800 vehicles and process millions of shipments annually. They are ISO 9001 certified and use advanced routing technology to navigate the complex addresses of KSA cities.

Headquarters: Riyadh, Saudi Arabia.
Parent Company: Saudi Research and Media Group (SRMG).
Focus: Last Mile Delivery, Cold Chain, and 3PL.

Tawseel Service Portfolio

Our Tawseel tracking tool supports the diverse range of logistics solutions Tawseel offers. We help you monitor shipments across these key service categories:

Last Mile Delivery: Fast, door-to-door delivery for e-commerce platforms, banks, and telecom companies.
Tawseel Cold Chain: Specialized temperature-controlled delivery for food, pharmaceuticals, and perishables.
Fulfillment: Warehousing, pick-and-pack, and inventory management for online sellers.
International: Cross-border delivery services connecting the GCC.

Service Coverage & Delivery Times

Tawseel offers extensive coverage across the Kingdom and the Gulf region.

Service Coverage

Saudi Arabia (Domestic): Comprehensive coverage of all regions, including Riyadh, Jeddah, Dammam, Mecca, Medina, and remote towns.
GCC Region: Operations extend to UAE, Kuwait, and Bahrain.

Estimated Delivery Times

Same-Day Delivery: Available in major cities (Riyadh, Jeddah, Dammam) for orders placed before a specific cut-off time.
Next-Day Delivery: The standard service for most inter-city shipments (e.g., Riyadh to Jeddah).
Remote Areas: 2-4 Days depending on the distance from the nearest hub.
Working Days: Delivery operations typically run Saturday through Thursday. Friday delivery depends on the specific contract with the merchant.

Contact Information

If you cannot find your shipment or need to reschedule a delivery, use the detailed contact information below.

Head Office

Address: Al-Moutamarat District, Makkah Al-Mukarramah Road, Riyadh, Saudi Arabia.

Customer Service

Unified Number: 9200 111 88 (Within KSA).
Phone: +966 11 212 8000
Email: [email protected] or [email protected].

Operating Hours

Saturday – Thursday: 8:00 AM – 8:00 PM.
Friday: Generally closed for standard support, though operations may continue.

Frequently Asked Questions (FAQs)

Generally, Friday is the weekend in Saudi Arabia, and standard deliveries are paused. However, for urgent e-commerce or food deliveries, they may operate depending on the merchant’s request.

When the package is “Out for Delivery,” you usually receive an SMS with a link. You can use this link to update your location pin. Alternatively, call 9200 111 88 immediately.

This usually happens if the driver could not find the address or you did not answer the phone. Tawseel drivers rely heavily on phone contact. Ensure your mobile is on and you answer calls from unknown numbers on delivery day.

Yes, but you must arrange it in advance. Call customer service to request a “Hold at Location” so they don’t put it on a truck for delivery.

No. Tawseel is a Third-Party Logistics (3PL) provider. Amazon and Noon may use Tawseel to deliver their packages, but Tawseel is an independent company.

Conclusion

Tawseel Tracking ensures you have visibility over your order, whether it’s a new phone or fresh groceries. Our Tawseel tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey. Stay informed and connected. Enter your Waybill Number in our tracking tool now to confirm your delivery status!