Waiting for your parcel to arrive at a local pickup point? Our tool lets you see its exact status as it moves through the Collect+ network of over 14,000 UK stores. Our Collect+ Tracking tool retrieves your parcel’s data, giving you immediate clarity on its journey.

As the UK’s most convenient “out-of-home” delivery network, Collect+ partners with major carriers to handle your Click & Collect orders and Returns. Just enter your Collect+ tracking code (e.g., from Yodel, DPD) into our Collect+ tracking tool to see the latest updates.

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What Collect+ Tracking Means?

Collect+ Tracking is a bit different from standard courier tracking. It’s crucial to understand that Collect+ is not a courier company; they do not have their own fleet of delivery drivers. Instead, they are an “out-of-home” (OOH) parcel network, made up of 14,000+ local convenience stores, newsagents, and petrol stations across the UK.

They provide the physical “entry and exit points” for parcels. This means:

For ‘Click & Collect’: A courier (like Yodel, DPD, or Amazon) delivers your parcel to a Collect+ store for you to pick up.
For ‘Returns’ or ‘Send’: You drop your parcel at a Collect+ store, and a courier (like Yodel) picks it up from there.

Therefore, Collect+ Tracking involves monitoring your parcel’s journey to the store (for pickup) or from the store (after drop-off).

About Collect+

Collect+ operates a vast and accessible logistics network across the UK, serving as the essential link for parcel services. Their network is composed of over 14,000 conveniently located stores, offering “Convenience At Your Fingertips.”

The network’s extensive reach means 94% of the UK’s urban population lives within one mile of a store, and 90% of the rural population lives within five miles. By working with various couriers and retailers, Collect+ facilitates Click & Collect, Send, and Return services, all of which are fully tracked. This model also supports local community retailers.

The Identifier You Need for Tracking

To track your shipment, you will need the primary reference number provided by the retailer or the carrier partner (like Yodel, DPD, etc.).

This is typically called the:

Tracking Number
Tracking Code
Consignment Number

This number is not usually a “Collect+” branded number. It is the official tracking number from the carrier handling the delivery. You will find it in your shipping confirmation email from the retailer you purchased from or the marketplace (like eBay).

How Do You Use Our Tracking Tool Step by Step?

Our Collect+ tracking tool is a universal platform, meaning it can follow your parcel even as it’s handed over to the Collect+ network by the carrier.

Find Your Tracking Number: First, locate the unique tracking number from your retailer’s shipping confirmation email.
Enter the Number: Next, paste or type that number accurately into the Collect+ tracking field.
Click “Track”: Finally, click the “Track” button to see the results.
View Your Updates: You will instantly see the live status and all available delivery milestone updates for your shipment.

Collect+ Tracking Number Format

Because Collect+ is a network, not a courier, there is no single “Collect+ tracking number format.” The format is determined by the partner carrier managing the shipment.

If Yodel is the carrier, the number will look like a Yodel tracking number (e.g., JJD000...).
If DPD is the carrier, it will look like a DPD tracking number (e.g., 1550...).
If Amazon is the carrier, it will be an Amazon tracking number.

Tip: Always use the primary tracking number provided by the retailer or marketplace you shopped with. Our tool can detect which carrier it belongs to.

Collect+ Delivery & Service Times

The “delivery time” for Collect+ refers to how long a parcel is available for pickup.

Store Opening Hours: The network’s biggest advantage. Most of the 14,000+ stores offer extended opening hours, are open 7 days a week, and are often open from early in the morning until late at night.
Parcel Hold Time: Once your parcel is scanned and “Ready for Collection,” the Collect+ store will securely hold your package for 10 calendar days.
Transit Time (to store): The time it takes for the parcel to arrive at the store depends on the shipping service you selected from the retailer (e.g., next-day, or 3-5 days standard).

Your Parcel’s Journey: A Guide to Status Updates

The Collect+ Tracking process has two different sets of statuses, depending on whether you are receiving a parcel or sending one.

Receiving (Click & Collect) Statuses

Status Update	What It Means
In Transit (to Store)	The carrier (e.g., Yodel) has your parcel and is moving it toward your chosen Collect+ store.
Ready for Collection	This is the key status. The parcel has arrived at the Collect+ store, been scanned by the staff, and is now secure and waiting for you. You will typically receive an email or SMS with a pickup code at this time.
Collected by Customer	You have successfully picked up your parcel. The journey is complete.
Return to Sender	The parcel was not picked up within the 10-day holding period and is being returned to the retailer.

Sending or Returning (Drop-Off) Statuses

Status Update	What It Means
Dropped off at Collect+ Store	You have taken your parcel to the Collect+ store, and the shopkeeper has scanned it in and given you a receipt.
Collected by Carrier	The local courier (e.g., Yodel) has made their daily stop at the store and collected your parcel. It is now in their network.
In Transit	The parcel is moving through the carrier’s sorting hubs on its way to the final destination (e.g., the retailer’s returns warehouse).
Delivered	The parcel has been successfully delivered to the retailer or recipient.

The Collect+ Service Portfolio

Collect+‘s services are all centered around their network of local stores:

Click & Collect: Order from an online retailer and get your parcel delivered securely to a Collect+ store instead of your home. This eliminates the risk of missed deliveries or porch theft.
Returns: A simple way to return unwanted items to online retailers. You attach the retailer’s return label and drop the parcel at any Collect+ store, where it will be collected by the designated carrier.
Send: You can also use Collect+ to send your own parcels to a UK address. You book and pay for the service online (often via a partner like Yodel Direct), print a label, and drop it at a store.

Solving Common Tracking Issues

If you encounter issues when checking your Collect+ tracking status, consider these possibilities:

Collect+ Tracking Says “Delivered,” But I Don’t Have It: For a “Click & Collect” order, “Delivered” means it has been delivered to the Collect+ store, not to your home. The status you are waiting for is “Ready for Collection”.
The Store Refused My ‘Send’ or ‘Return’ Parcel: This usually happens if the parcel is too large or heavy (limits are generally 10kg and 60x50x50cm, but check your specific retailer’s return policy) or if your label is unreadable.
I Don’t Have a Pickup Code: If your Collect+ tracking shows “Ready for Collection” but you didn’t get an email or SMS, check your spam/junk folder. If it’s not there, contact the retailer you bought from. They can re-send the code.

Contacting Collect+ for Support

For questions about a specific parcel’s location or delay, you must first contact the retailer you bought from or the courier (e.g., Yodel) handling the delivery. For questions or feedback about your in-store experience at a Collect+ location, you can contact the Collect+ team directly:

Online Contact Form: The easiest way to get in touch is via the contact form on their official website. A member of their team will then contact you.

Frequently Asked Questions (FAQs)

All Collect+ locations will hold your parcel for 10 calendar days from the moment it is scanned as “Ready for Collection.” If you don’t pick it up within 10 days, it will be returned to the sender.

You will need the pickup code (which is a barcode or numeric code) that was sent to you via email or SMS. You will also need to bring a valid form of ID (like a driver’s license, passport, or utility bill) that matches the name and address on the parcel.

Collect+ partners with several major UK carriers. For Click & Collect, your parcel is most often delivered to the store by Yodel. For Returns, Yodel is also the most common carrier that collects from the store.

This can vary by retailer, but the general Collect+ network limit is 10 kg in weight and 60cm x 50cm x 50cm in size. Parcels larger or heavier than this may be refused by the store.

This depends on the retailer. Some retailers (like Amazon) offer a “print in-store” option where the Collect+ shopkeeper can print the label for you when you show them a QR code on your phone. However, for most “Send” or “Return” services, you must print and attach the label yourself before going to the store.

Conclusion

Collect+ Tracking offers a convenient and secure way to manage your e-commerce deliveries in the UK. By understanding that Collect+ is a network of pickup and drop-off points, you can successfully track your parcel’s journey to the store for collection or from the store for a return.

Our Collect+ tracking tool helps you monitor these movements by providing direct access to the carrier’s shipment status updates. Never miss a delivery again. Enter your tracking number in our Collect+ tracking tool now to see your current parcel status!