Stop wondering where your Evri parcel is. Our Hermes UK tracking tool lets you see its exact status as it moves across the entire United Kingdom. Our Hermes UK tracking tool works quickly to find your delivery information, giving you immediate clarity.

Whether it’s a small ‘Postable’ package, a standard parcel, or a Next Day delivery, the Hermes UK Tracking system (now Evri) lets you follow its full journey. Just enter your 16-digit tracking number or 8-digit calling card number into the Hermes UK tracking field to know when it leaves the ParcelShop and when it’s scheduled to arrive.

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What is Evri (Hermes UK) Tracking?

Evri Tracking refers to the process of monitoring the real-time progress of parcels handled by Evri (formerly known as Hermes UK). Our Hermes UK tracking tool provides crucial shipment visibility across Evri’s extensive UK network, allowing you to follow your package’s journey.

By using a unique 16-digit tracking number or an 8-digit calling card number, customers can check their delivery status through key milestones, from depot scans to final delivery or collection. This process, often still searched for as Hermes UK Tracking, is the key to managing your deliveries.

Your Key Identifiers for Evri (Hermes UK) Tracking

To check the status of your shipment, you will need one of the two main identifiers provided by Evri. Our Hermes UK tracking tool is designed to accept both of these codes:

16-Digit Tracking Code: This is the primary identifier for all parcels. If you are receiving a package from a retailer, this number will be in your confirmation email. If you are sending or returning a parcel, this is the number on your receipt for the official Hermes UK Tracking feed.
8-Digit Calling Card Number: This identifier is only used if a courier attempted to deliver your package but you were not home. The courier will leave a physical “sorry we missed you” card, and the 8-digit number printed on it can be used to track and manage (e.g., divert) the parcel.
International Tracking Number: For parcels sent to or from one of the 200+ countries Evri serves, a separate international tracking number is used.

Evri (Hermes UK) Tracking Number Formats

Evri’s formats are simple and easy to identify. Our Hermes UK tracking tool can easily recognize them:

16-Digit Tracking Number: This is the standard format (e.g., 1234 5678 9012 3456). It is a fully numerical code used for all standard, next-day, and return shipments.
8-Digit Calling Card Number: This is a shorter, 8-digit numerical code (e.g., 1234 5678). It is only found on the physical card left by the courier and cannot be used before a delivery attempt has been made.

How to Use Our Tracking Tool for Evri Shipments?

Our Hermes UK tracking tool provides a single, simple interface to access all your Hermes UK Tracking data.

Find Your Tracking Number: First, locate the 16-digit tracking code from your retailer’s email or your drop-off receipt. If you missed a delivery, find the 8-digit number on the calling card.
Enter the Number: Next, paste or type that number accurately into the Hermes UK tracking section.
Click “Track”: Finally, click the “Track” button to initiate the search and retrieve the information.
View Your Updates: You will instantly see the live status, location history (based on depot scans), and all key milestone updates for your Evri shipment.

Your Shipment’s Journey: Guide to Status Updates

As your parcel moves through the Evri network, its status will update. Here is a guide to what those common statuses mean.

Status	What It Means
We’re expecting it	The sender (retailer) has booked the parcel, but Evri does not have it in their network yet.
At the depot	The parcel has been received and scanned at the local Evri depot and is being sorted for the next leg.
On its way	The parcel is moving between Evri facilities (e.g., from the main hub to your local delivery depot).
Out for delivery	The package is on the local courier’s vehicle and is scheduled to be delivered today.
We tried to deliver	The courier attempted delivery, but no one was home. They have left an 8-digit calling card.
At your local ParcelShop	The parcel has been delivered to a ParcelShop or Locker and is ready for you to collect.
Delivered	The shipment has been successfully delivered to the address, a safe place, or a neighbor.

About Evri (Formerly Hermes UK)

Evri (formerly Hermes UK) is a major UK parcel delivery company known for its affordable and efficient services. They deliver millions of parcels for both businesses and individuals, offering a mix of direct-to-door delivery and extensive self-service options.

The company is committed to integrating technology to simplify sending, receiving, and diverting packages. The Hermes UK Tracking service, now part of the Evri platform, is a key component of their customer-facing technology.

Evri’s Service Portfolio

Evri offers a range of competitively priced services, all of which are fully trackable:

Next Day Delivery: A fast service (starting from £3.20) for parcels dropped off at a Locker or ParcelShop before the 12 noon cut-off time.
Standard Delivery: The most common service (starting from £2.62), which usually takes 2–4 days. This can be sent via courier collection, ParcelShop, or Locker drop-off.
International Parcels: A service that delivers to over 200 countries and territories worldwide, starting from just £6.08.
Weekend Deliveries: Evri couriers work 7 days a week, so you can send or receive parcels on Saturday or Sunday.
Bulk Integrations: A tool for businesses to upload and send multiple parcels at once, streamlining their shipping process.
Parcel Sizes (Postable, Small, Large): Includes a “Postable” size for items that can fit through a standard letterbox, offering a cheaper shipping option.

Evri Tracking Delivery Times

Delivery times are a key feature of the Evri service model:

Next Day: Delivered the next business day, provided the parcel is dropped off at a ParcelShop or Locker before 12:00 PM.
Standard: Typically takes 2 to 4 days for delivery within the UK.
International: Varies significantly by destination and customs processing.
Weekends: Evri’s network operates 7 days a week, so “Standard” delivery times include an (Evri) 7 days a week, so “Standard” delivery times include and are not limited to just business days.

Evri Service Coverage

Evri’s network is one of the most extensive in the UK, built for flexibility.

Domestic (UK): Comprehensive coverage across the entire United Kingdom.
International: Delivers to over 200 countries and territories.
Drop-Off & Collection Network: Evri provides three main ways to send a parcel:
1. Courier Collection: Book a collection from your home up to 7 days in advance.
2. ParcelShops: Thousands of local convenience stores where you can drop off, send, or collect parcels.
3. Lockers: 24/7 automated lockers for a fully contact-free drop-off and collection experience. This dense network of ParcelShops and Lockers makes convenient Hermes UK Tracking and drop-offs a key feature.

Drop-Off and Collection Methods

Evri provides three flexible ways for customers to send parcels:

Courier Collection: Customers book a collection day (up to 7 days in advance) and the courier handles the rest.
ParcelShops: Thousands of local stores where customers can drop off or collect packages.
Lockers: Automated lockers where customers can scan, drop off, or collect parcels 24/7.

Solving Common Tracking Issues

If your tracking number isn’t working or the status seems stuck, here are a few common solutions:

“We’re expecting it” Status: If your tracking is stuck on this, it means the sender (e.g., the retailer) has not yet given the parcel to Evri.
Missed Delivery: If you missed a delivery, do not wait. Use the 8-digit number on the calling card to track the parcel and divert it to a safe place, neighbor, or a local ParcelShop/Locker.
Fraud Warning: Evri actively warns customers about “phishing” scams sent via SMS or email. These messages may claim a parcel is held or needs payment. Do not click these links. The official Evri website is the only safe place for Hermes UK Tracking.

Customer Support

Evri prioritizes 24/7 digital support for the quickest resolutions.

Chat Service (Quickest Method): A 24/7 digital assistant can help or create an enquiry for a human advisor (who typically responds within 24 hours).
Telephone Support: 0330 808 5456. A voice assistant is available 24/7, with human advisors available Monday to Friday (8 am–4 pm) and Saturday (8 am–2 pm).
Fraud Reporting: Evri provides official guides on their website to help customers spot and report fraudulent messages.
Feedback Email: [email protected] (This inbox is monitored for service feedback only and does not provide replies to individual parcel queries).

Frequently Asked Questions (FAQs)

Yes. In March 2022, Hermes UK officially rebranded to Evri. It is the same company, but with a new name and branding. The services and the core Hermes UK Tracking functionality remain the same.

You can divert your parcel using the Evri mobile app or on the tracking website. You can change the delivery to a specific safe place, a preferred neighbor, or a local ParcelShop or Locker.

If you are the recipient, you must contact the sender (the retailer) to get the 16-digit number. If you missed a delivery, you can use the 8-digit number on the calling card left by the courier.

Yes. Evri’s courier network operates 7 days a week, so both Saturday and Sunday deliveries are standard for their services.

Conclusion

Evri (formerly Hermes UK) provides one of the UK’s most affordable and flexible delivery networks, connecting retailers and individuals with millions of customers. Hermes UK Tracking, now under the Evri brand, offers the vital visibility needed to monitor parcels as they move through this vast network of couriers, ParcelShops, and Lockers.

Our tracking tool simplifies this entire process, giving you a clear view of your parcel’s journey from the sender to your doorstep. Stay informed every step of the way. Enter your Evri tracking number in our tracking tool now to see your current shipment status!