Not sure where your order is at the moment? Our Serpost Tracking tool helps you stay in control by providing clear, real-time updates as your parcel moves across Peru and beyond. Whether you’re sending an international package through Exporta Fácil or waiting for a gift to arrive at a local address, you can track your shipment’s complete journey with ease. Our Serpost Tracking tool allows you to follow your item from dispatch to delivery. Simply enter your tracking number below to see the latest status instantly.

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What is Serpost Tracking?

Serpost Tracking refers to the shipment monitoring service provided by Servicios Postales del Perú (Serpost), the state-owned company dedicated to the postal market in Peru. Our Serpost tracking tool provides crucial visibility for domestic and international shipments, allowing users to trace items moving through the postal network using a standard 13-character tracking code.

Serpost Tracking Number

To access your shipment data, you need the specific alphanumeric code assigned to your package. Our Serpost Tracking tool uses these identifiers to locate your item within the postal system:

Standard Format: A 13-character code consisting of 2 letters, 9 digits, and 2 letters (e.g., EE123456789PE).
Prefix Meanings: The first two letters often indicate the service type (e.g., EE for EMS, CP for parcels, RR for registered mail).

Serpost Tracking Number Formats

Identifying the correct format is essential for getting accurate results on our tracking tool. Serpost follows the Universal Postal Union (S10) standard for its identifiers:

Structure: XX123456789PE (2 letters + 9 digits + PE for Peru origin).
Inbound Mail: Packages coming from abroad will end with the country code of the origin (e.g., US for USA, CN for China) instead of PE.

How to Use Our Tracking Tool?

We have made it simple to monitor your postal shipments. Follow these steps on our tracking tool to see your shipment’s status:

Locate Code: Find the 13-character tracking number on your shipping receipt or confirmation email.
Enter Details: Type the full code (e.g., EE123456789PE) into the tracking field without spaces.
Click “Track”: Hit the button to retrieve the latest status, including customs updates and distribution details.

Serpost Shipment Journey and Status Meanings

As your package moves through the postal network, the status updates to reflect its journey. Here is what the standard messages on our tool typically mean:

Status	What It Means
Admitido / Pre-registrado	The shipment has been registered or accepted at a Serpost counter.
En Tránsito	The package is moving between postal facilities or towards the destination country.
Llegada a Oficina de Destino	The package has arrived at the local post office responsible for final delivery.
En Distribución	The package is with a courier and is out for delivery to your address.
Retenido en Aduanas	The package is held by customs (SUNAT) for inspection or tax payment.

About Serpost (Servicios Postales del Perú)

Servicios Postales del Perú (Serpost) is the national postal service of Peru, operating as a state-owned company under private law. Adscribed to the Ministry of Transport and Communications (MTC), Serpost is responsible for the Universal Postal Service, ensuring that correspondence and parcels can reach every corner of the national territory.

With a network of 158 offices and employing over 500 postal workers, Serpost plays a critical role in Peruvian logistics. It supports small businesses through programs like Exporta Fácil and Importa Fácil, facilitating international trade for entrepreneurs in regions like Cusco and Amazonas. The company connects Peru to the world, offering economical rates and coverage to more than 190 countries.

Serpost’s Service Portfolio

Our tracking tool supports the diverse range of postal solutions Serpost offers. We help you monitor shipments across these key service categories to ensure efficient delivery:

Express Mail Service (EMS): The fastest and most prioritized international service offered by Serpost. This service connects to over 190 countries with delivery times typically between 7 to 10 days.
Encomiendas (Parcels): A cost-effective solution for sending packages up to 30kg domestically and internationally. This service is ideal for sending gifts, merchandise, or personal items with reliable tracking.
Exporta Fácil: A simplified export system designed to help micro and small businesses (MIPyMES). This allows entrepreneurs to export goods easily from any Serpost office across Peru.
Importa Fácil: A streamlined process for receiving international purchases under $2,000. This service simplifies customs procedures with SUNAT, often without the need for complex forms.
Apartado Postal: Provides a secure PO Box address for receiving mail at a post office. This ensures privacy and security for users who prefer not to receive mail at home.

Serpost Delivery Times

Delivery times shown in Serpost Tracking results depend on the destination and service type. Their network balances cost and speed:

EMS International: Generally takes 7 to 10 days depending on the destination country.
Standard International: Can take 2 to 3 weeks or more, depending on distance and customs processing.
Domestic: Transit times vary by region, but major cities typically see faster delivery than remote provinces.

Serpost Service Coverage

Serpost connects Peru internally and with the rest of the globe. Our tool tracks shipments moving through these primary regions:

National: Extensive coverage across Peru with 158 offices, including Lima, Cusco, and Amazonas.
International: Reaches more than 190 countries worldwide through the Universal Postal Union network.
Main Hub: Operations are centralized around the sorting center at Jorge Chávez International Airport in Callao.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually a timing or format issue. Try these fixes on our tracking tool:

Check Format: Ensure you are using the correct 13-character code (e.g., EE123456789PE).
Wait for Scans: Tracking may not appear immediately after drop-off; allow 24-48 hours for the first scan.
Customs Delays: If the status is stuck, check if it says “Retenido en Aduanas,” which requires action with SUNAT.

Customer Service

If you can’t find your package with our Serpost Tracking tool, their support team is available. You can reach out via the following channels:

Central Phone: Call (01) 511-5000 or the Call Center at (01) 511-5110.
Email: Send inquiries or claims to [email protected] or [email protected].
Main Office: Visit Av. Tomás Valle S/N, Interior del Aeropuerto Internacional Jorge Chávez, Callao.
Virtual Desk: Use the “Mesa de Partes Virtual” on their website for formal inquiries.

Frequently Asked Questions (FAQs)

This status means your package is being held by customs (SUNAT) for inspection or because duties/taxes need to be paid.

Packages are typically held at the destination office for a limited time; if not collected, they may be returned to the sender.

Generally, you do not need to fill out forms for Importa Fácil as the information is processed electronically.

Yes, once the package enters Peru, you can track it using the international tracking number provided by the sender (e.g., ending in CN).

The main office is located inside the Jorge Chávez International Airport complex on Av. Tomás Valle in Callao.

Conclusion

Serpost Tracking provides the visibility needed to navigate the logistics of national and international mail, ensuring you stay informed about your valuable shipments. Our Serpost Tracking tool simplifies access to these vital updates, giving you a clear view of your package’s journey from admission to delivery. Stay connected and informed. Enter your Tracking Number in our Serpost Tracking tool now to see your current status!