Waiting for a same-day delivery from a local store? Our tool helps you understand the Trexity Tracking system, giving you immediate clarity on your parcel’s location as it moves across your city. Our Trexity Tracking tool provides a clear view of your order’s journey.

As a tech-driven platform for Canadian merchants, Trexity sends a live GPS map link directly to your phone, moving parcels from the store to you without overnight storage. Just enter your Order ID or Trexity identification number into our Trexity tracking tool to check the latest status.

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What Trexity Tracking Means?

Trexity Tracking refers to the process of monitoring the real-time progress of on-demand, local deliveries handled by the Trexity platform. It is a unique last-mile service, not a traditional national courier. When a local business uses Trexity to deliver your order, you don’t receive a standard Trexity tracking number.

Instead, you are typically sent a live, interactive GPS map link via SMS and email. This real-time tracking allows you to see the driver’s location on a map and get an accurate ETA. Our Trexity tracking tool helps you find the status of this job using the reference numbers associated with your order.

About Trexity

Trexity is a specialized local delivery software platform and service founded in 2019, dedicated to empowering Canadian businesses to compete in their local markets. Their mission is to “Be the way the world delivers construction and industrial materials,” a goal born from the founders realizing how much time tradespeople wasted picking up their own supplies.

Trexity provides an end-to-end local delivery platform on a pay-per-delivery model. It’s built for businesses of all sizes, from those shipping one package a week to 5,000, and integrates seamlessly with platforms like Shopify.

How Trexity’s Delivery Model is Different?

Unlike traditional couriers, Trexity does not use large sorting hubs or store packages overnight. Their model is built for speed and simplicity:

A local merchant (e.g., a pharmacy, pet store, or auto-parts dealer) books a delivery.
Trexity dispatches a driver from their crowd-sourced fleet to that store.
The driver picks up the package.
The driver delivers it straight to the customer.

This point-to-point model is what enables their same-day service.

The Identifier You Need

The primary “identifier” for Trexity Tracking is the unique tracking link sent directly to your phone (via SMS) and your email address when the order is out for delivery.

If you don’t have the link, the secondary identifiers you can use are:

Order Identification Number: The Order ID or reference number provided by the merchant you bought from.
Trexity Identification Number: A reference number generated by Trexity, which may be in your confirmation emails.

How to Track Your Trexity Shipment

There are two primary ways to track your delivery. The live map link is the best method for in-progress deliveries.

The Live SMS/Email Link

Place an order with a local merchant that uses Trexity.
Wait for an SMS or email notification from Trexity. This is sent when the merchant has prepared the order and a driver is assigned.
Click the link in the message.
An interactive GPS map will open, allowing you to see the driver’s live location, their route, and an accurate ETA.

Using Our Tracking Tool

If you don’t have the SMS link or want to check the status using a reference number, our tool can help.

Find Your Reference Number: Locate the Order ID or Trexity identification number from your store receipt or confirmation email.
Enter the Number: Paste or type that number accurately into the search field at the top of this page.
Click “Track”: Click the “Track” button to see the results.
View Your Updates: You will instantly see the latest delivery status, such as “Order Created,” “Out for Delivery,” or “Delivered.”

Your Delivery’s Journey: A Guide to Status Updates

As your on-demand delivery progresses, its status will update in real time. The table below explains what these common Trexity Tracking statuses typically mean.

Status Update	What It Means
Order Placed / Finding Driver	The merchant has booked the delivery in the Trexity platform, and the system is finding the best local driver for the job.
Driver Assigned (En Route to Pickup)	A driver has accepted the job and is on their way to the merchant’s store or warehouse to collect your package.
At Pickup / Awaiting Package	The driver has arrived at the store. You may see this status if they are waiting for the merchant to finish packing the order.
Picked Up / In Transit	The driver has collected your package and is now driving directly to your delivery address. This is when the live GPS map is most active.
Arrived at Destination	The driver has arrived at your address and is completing the handoff.
Delivered / POD Captured	The delivery is complete. Trexity immediately provides Proof of Delivery (POD) to the merchant, often with a photo or signature.
Exception / Failed Attempt	An issue occurred (e.g., driver couldn’t find your address, recipient unavailable, business was closed).

PIN Verification for Regulated Goods

Trexity Tracking includes special features for regulated goods to ensure compliance and security. This is critical for industries like:

Pharmacy (Prescriptions)
Alcohol Delivery
Vape/Tobacco Products

For these items, a PIN delivery system is mandatory. The package cannot legally be left at the door. The recipient must be present to:

Provide the unique PIN (sent via notification).
Show valid ID for age verification (if applicable).
Provide a signature in the driver’s mobile app.

Trexity Delivery Times

Trexity is exclusively a local, same-day platform. They do not offer overnight or multi-day shipping.

On-Demand (Hotshot): When a merchant requests an immediate pickup, delivery is often completed within a few hours.
Scheduled Same-Day: Merchants can select from multiple daily pickup windows. If they select a morning window, your package will likely be delivered that afternoon. If they select an afternoon window, it will likely be delivered in the evening.

Trexity Service Coverage

Trexity operates its local delivery platform within specific major cities in Canada. Their network is not for cross-country shipping but for intra-city logistics.

Cities Served Include: Toronto, Ottawa, Calgary, Edmonton, Winnipeg, Vancouver, Hamilton and Oshawa.

Solving Common Tracking Issues

If you encounter issues when checking your Trexity parcel tracking status, consider these possibilities:

I Didn’t Receive an SMS or Email Link:
1. Check your spam or junk folder.
2. Verify the phone number and email address you provided to the merchant were correct.
3. Contact the merchant you bought from first. They can see the order status in their portal and resend the link.
My Link Isn’t Working or Updating: This is rare, but could be a temporary data issue with the driver’s app. Try refreshing the page. If it persists, contact the merchant.
I Need to Reschedule or Cancel: You must contact the merchant/store where you placed the order. Trexity drivers cannot reschedule or cancel a delivery for you. The merchant must make this change in their system.

Contacting Trexity for Support

For issues with an in-progress delivery (like a wrong address or a reschedule request), you must contact the business where you placed the order. For technical issues with Trexity tracking or if the merchant cannot help you, you can contact Trexity support directly. Their support is available 7 days a week from 8 am – 8 pm local time.

Frequently Asked Questions (FAQs)

No. Trexity is a technology platform and on-demand service for local, same-day delivery only. They do not have large sorting hubs, do not store packages overnight, and do not handle cross-country or standard 3-5 day shipping.

No. Trexity is a B2B (Business-to-Business) platform. It is designed for merchants (stores, suppliers) to book deliveries to their customers. Individuals cannot book a one-off delivery for personal items.

Trexity has a standard package limit of 16 kg (about 35 lbs) and dimensions smaller than 50 cm x 30 cm x 30 cm. They are designed for parcels, not large freight.

No. While they serve pet stores, they explicitly state they cannot deliver live animals.

For standard items, the driver may leave it in a safe place (if deemed appropriate). For regulated goods (pharmacy, alcohol), the driver cannot leave the package. A signature and PIN are required, and the item will be returned to the merchant if the recipient is unavailable, potentially incurring a fee.

Conclusion

Trexity Tracking offers a modern, transparent solution with its live GPS map links. This system, built for same-day local deliveries, provides industry-leading visibility, eliminating the guesswork of traditional delivery windows. Our Trexity tracking tool helps you access status updates using your order reference. Stay informed about every step of your local delivery. Enter your Trexity tracking or order number in our Trexity tracking tool now to see your current shipment status!