Wondering where your LaserShip delivery is right now? Our LaserShip Tracking tool helps you stay updated with real-time information as your package moves through LaserShip’s regional and coast-to-coast network, from sorting facility to your doorstep.
Our LaserShip shipment tracking tool lets you easily follow your delivery every step of the way. Simply enter your alphanumeric tracking number below to instantly view the latest status and see if your package is still at the facility or out for delivery in your neighborhood.
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What is LaserShip Tracking?
LaserShip Tracking refers to the shipment monitoring service provided by LaserShip, which now operates under the OnTrac brand following a strategic merger. Our tracking tool provides crucial visibility for residential and business deliveries, allowing customers to monitor the real-time status of their parcels as they move through the company’s network of sorting centers across the Eastern and Central United States.
By entering your unique LaserShip tracking number (often starting with “1LS” or “LX”) in our tracking tool, users can access granular data including the estimated delivery date and proof of delivery photos.
LaserShip Tracking Number
To access your shipment data, you need the specific reference code associated with your delivery. Our LaserShip tracking tool relies on these standard identifiers used in their network:
- Tracking Number: The unique alphanumeric code assigned to your package by the retailer (e.g., from Amazon or Zara).
- Reference Number: Occasionally, an internal order number provided by the merchant can be used if linked to the carrier system.
LaserShip Tracking Number Formats
Identifying the correct format is essential for getting accurate results with our tracking tool. LaserShip tracking numbers typically follow a specific pattern:
- Standard Format: A combination of 2 letters and 8 numbers (e.g., LS12345678) is the most common structure.
- Prefix Variations: Numbers often start with “1LS”, “LS”, “LX”, or “BN” depending on the service level used.
- Length: While usually around 10-15 characters, some tracking numbers may be longer depending on the merchant’s integration.
How to Use Our LaserShip Tracking Tool?
We have made it simple to monitor your last-mile delivery. Follow these steps to check your status using our tracking tool:
- Locate Number: Find the tracking number in your shipping confirmation email or on the merchant’s order page.
- Enter Details: Type the full alphanumeric code into the search field of our tracking tool on this page.
- Click “Track”: Hit the button to retrieve the latest facility scans, driver status, and delivery confirmation photos.
Shipment Journey and Status Meanings
As your package moves through the LaserShip/OnTrac network, the status updates to reflect its journey. Here is what the standard messages on our tracking tool typically mean:
| Status | What It Means |
| Label Created | The merchant has created a shipping label, but the package has not yet been handed over to LaserShip. |
| Received by Facility | The package has physically arrived at a local LaserShip sorting center and has been scanned. |
| In Transit | The shipment is moving between the sorting facility and the local distribution hub near you. |
| Out for Delivery | The package is on the driver’s vehicle and will be delivered to your address today. |
| Delivered | The shipment has been successfully dropped off at your front door, porch, or mailroom. |
About LaserShip (OnTrac)
LaserShip, founded in 1986 and headquartered in Vienna, Virginia, began as a document delivery service before evolving into a leading regional carrier for e-commerce. In 2021, LaserShip acquired the West Coast carrier OnTrac, and in 2023, the combined company officially rebranded under the OnTrac name. This merger created the first coast-to-coast partner of choice for last-mile e-commerce deliveries, offering a faster and more cost-effective alternative to national carriers like FedEx and UPS.
The company specializes in residential e-commerce deliveries, serving major retailers like Blue Apron, Urban Outfitters, and Walmart. With a network that now reaches approximately 80% of the U.S. population across 31 states and Washington, D.C., the unified OnTrac network focuses on speed and flexibility. Despite the name change, the legacy LaserShip infrastructure continues to power deliveries in the Eastern U.S., ensuring consistent service for millions of consumers.
LaserShip Service Portfolio
Our tracking tool supports the diverse range of logistics solutions LaserShip offers. We help you monitor shipments across these key service categories:
- Same-Day Delivery: Urgent delivery service for orders placed before noon. Ensures packages arrive at the customer’s doorstep by 9:00 PM on the same day.
- Next-Day Delivery: Fast shipping option covering the East Coast and Midwest. Offers reliable next-business-day delivery to keep pace with modern e-commerce expectations.
- Two-Day Delivery: A cost-effective solution for less urgent shipments. Provides delivery within two business days with consistent tracking visibility.
- Transcontinental Service: Coast-to-coast shipping via the combined OnTrac network. Moves packages from the East Coast to the West Coast in as little as 3-4 days.
- Weekend Delivery: specialized delivery options available on Saturdays and Sundays. Helps retailers meet customer demand for 7-day service in select metropolitan areas.
LaserShip Delivery Times
Delivery times shown in LaserShip tracking results depend on the service level selected by the merchant. The network is optimized for residential speed:
- Standard: Most packages arrive within 2 to 4 business days depending on the distance.
- Next-Day: Deliveries are typically made by 8:00 PM the day after the package is received by the facility.
- Hours: Drivers generally deliver between 8:00 AM and 9:00 PM, seven days a week in many areas.
LaserShip Service Coverage
LaserShip operates a dense network in the Eastern United States, now integrated with OnTrac’s Western footprint. Our tracking tool covers shipments moving through these primary regions:
- East Coast: Extensive coverage from Florida to New England, including NY, NJ, PA, and VA.
- Midwest: Growing presence in states like Ohio, Indiana, and Michigan.
- National: Combined network with OnTrac now reaches 31 states and D.C., covering 80% of the population.
Solving Common Tracking Issues
If you cannot find your shipment, it is usually a timing or data error. Try these fixes on our tracking tool:
- Label Created Status: If the status is stuck here, the merchant hasn’t given the package to LaserShip yet; allow 24-48 hours.
- Check OnTrac: Since the rebrand, some numbers may track better on the OnTrac website if the legacy tool fails.
- Marked Delivered but Missing: Check around your porch or mailroom; drivers often hide packages to prevent theft.
Customer Support for Customers
If you can’t find your package using the LaserShip tracking tool, their support team is available. You can reach out via the following channels:
- Phone: Call (804) 414-2590 for LaserShip-specific inquiries or 800-334-5000 for OnTrac support.
- Email: Send inquiries to [email protected] for assistance with legacy shipments.
- Text Support: Text “track my package” to 205-855-5110 for quick automated updates.
- Official Site: Visit ontrac.com and use the virtual assistant chat for real-time help.
Frequently Asked Questions (FAQs)
Conclusion
LaserShip Tracking provides the essential visibility needed to manage your expectations, ensuring you know exactly when your package will arrive, even as the company evolves under a new national brand. Our LaserShip tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey. Stay informed and ready. Enter your Tracking Number in our LaserShip tracking tool now to see your current status!
