Need to find your Mondial Relay parcel? Our tool lets you see its exact status as it moves across France and Europe to your designated Relay Point. Our Mondial Relay Tracking tool is designed to access their vast delivery network, giving you immediate clarity on your shipment’s journey.

Whether it’s an e-commerce order from Vinted, a Shop2Shop parcel, or a standard delivery handled by this leading European e-commerce partner, you can follow its full journey. Just enter your 8, 10, or 12-digit tracking number into our Mondial Relay tracking tool to see the latest updates.

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What Is Mondial Relay Tracking?

Mondial Relay Tracking refers to the process of monitoring the real-time progress of parcels (up to 30kg) handled by Mondial Relay, a leading e-commerce logistics provider in Europe. The service is famous for its Relay Point (or Point Relais) network, where parcels are delivered to local shops, tobacconists, or florists for convenient collection by the recipient.

By using a unique Mondial Relay tracking number, customers can follow their package from the sender, through the sorting network, to the final collection point. Our Mondial Relay tracking tool consolidates these crucial parcel status updates.

About Mondial Relay

The concept for the Relay Point delivery service was created in 1992, leading to the foundation of Mondial Relay in 1997. The company pioneered opening its PUDO (Pick Up, Drop Off) network to distance selling companies and e-merchants, a model that has since become a standard in e-commerce logistics.

Since 2013, Mondial Relay has operated as a subsidiary of the OTTO Group. With a massive footprint of 40,000 Relay Points across Europe, Mondial Relay serves 90,000 e-merchants (including major partners like Vinted, Asos, Amazon, and H&M) and delivered over 140 million parcels annually, according to 2020 data.

The Identifiers You Need for Tracking

To track your shipment, you will need the primary reference number assigned when the parcel was booked.

Tracking Number: This is the main identifier (called numéro de suivi in French). Its format is typically a numeric code of 8, 10, or 12 digits.
Postal Code: For verification, the official Mondial Relay tracking portal often requires you to enter the recipient’s postal code (ZIP code) in addition to the tracking number.

You will receive the tracking number from the e-merchant or sender (e.g., the Vinted seller) in your shipping confirmation email.

How Can You Make the Most of Our Tracking Tool?

Our Mondial Relay tracking tool provides a single, simple way to follow your package through the Mondial Relay network.

Find Your Tracking Number: First, locate the unique 8, 10, or 12-digit tracking number from your shipping confirmation email or receipt.
Enter the Number: Next, paste or type that number accurately into the Mondial Relay tracking field. (You also be prompted for a postal code).
Click “Track”: Finally, click the “Track” button to see the results.
View Your Updates: You will instantly see the live status, route history (based on scans), and all available delivery milestone updates for your shipment.

Mondial Relay Tracking Number Formats

The tracking number format for Mondial Relay is distinct.

Format: A numeric code consisting of 8, 10, or 12 digits.
Fictional Examples:
- 12345678 (8 digits)
- 1234567890 (10 digits)
- 123456789012 (12 digits)

Tips for Correct Entry:

Be Exact: Enter the full 8, 10, or 12-digit Mondial Relay tracking number.
Have Your Postal Code Ready: Be prepared to enter the recipient’s postal code, as it’s often required for verification on tracking portals.
Check with the Sender: The Mondial Relay tracking number always comes from the e-merchant or individual who sent the package.

Mondial Relay Delivery Times & Procedures

Mondial Relay’s delivery process, especially for Relay Points, has specific rules and timelines.

Estimated Delivery Time: Standard transit time is estimated between 3 and 6 working days.
Delivery Days: Deliveries to Relay Points are made from Tuesday to Saturday.
No Delivery Days: No deliveries are made on Sunday, Monday, or public holidays. A parcel arriving at a depot on a Saturday may not be delivered to the Relay Point until the following Tuesday.
Parcel Hold Time: Once “Available at Relay Point,” your parcel will be held for you to collect for a period of 7 to 14 days (the exact time, often 8 days, will be in your notification email).
Collection Process: The recipient is informed by email or SMS when the package is available. You must present an identity document (ID) to collect the package.

A Guide to Status Updates

As your parcel moves through the network, its status will be updated. You may see these updates in French. The table below explains what these common Mondial Relay Tracking statuses mean.

Status Update (French / English)	What It Means
COLIS EN PRÉPARATION CHEZ L’EXPÉDITEUR (Package being prepared)	The sender (e-g., the e-merchant) has created a shipping label, but Mondial Relay has not yet physically collected the parcel.
COLIS PRIS EN CHARGE DANS NOTRE RÉSEAU (Package taken charge of)	The parcel has been collected from the sender or dropped off at a Relay Point and scanned into the Mondial Relay network.
COLIS EN COURS D’ACHEMINEMENT (Package being routed)	Your parcel is “In Transit,” moving between sorting hubs or on its way to the final destination city/Relay Point.
COLIS REMIS AU LIVREUR (Package delivered to driver)	This status typically means “Out for Delivery” for a home delivery shipment.
VOTRE COLIS EST DISPONIBLE AU POINT RELAIS (Package available at Relay Point)	This is the most important status. Your parcel has arrived at your chosen Relay Point and is ready for you to collect. You must present an ID.
COLIS LIVRÉ (Package delivered)	The shipment has been successfully delivered to your home address or has been collected by you from the Relay Point.
COLIS LIVRÉ AU POINT RELAIS LE PLUS PROCHE (Delivered to nearest Relay Point)	The Relay Point you originally selected was unavailable (e.g., closed, full), so your parcel was delivered to the closest alternative point.

Mondial Relay Service Coverage

Mondial Relay operates one of the largest PUDO networks in Europe.

France: Over 11,000 Relay Points.
Spain: Over 3,000 Relay Points.
Belgium & Portugal: Offer both Relay Point and Home Delivery (1,400+ points in Belgium, 530+ in Portugal).
Netherlands & Luxembourg: Offer both Home Delivery and Relay Point options (850+ points in Netherlands).
Germany, Austria, Italy: Service to these countries is typically offered as Home Delivery Only.
“Drive” Service: For larger parcels (30 kg to 150 kg), they offer a complementary “Drive” service with a separate network of collection points.

Solving Common Tracking Issues

If you encounter issues when checking your track Mondial Relay shipment status, consider these possibilities:

Number Not Found: The sender has likely created the label (“COLIS EN PRÉPARATION…”) but has not yet given the parcel to Mondial Relay. Wait for the first “Pris en charge” (Taken charge of) scan.
Status Stalled: Check the calendar. If it is Sunday or Monday, your parcel will not move or be delivered to a Relay Point. Transit times of 3-6 working days are normal.
“Unavailable Relay Point”: This means your chosen shop was closed or full. Mondial Relay will notify you to choose an alternative. If you don’t respond quickly, they will deliver it to the closest available Relay Point to get it to you faster.

Contacting Mondial Relay for Support

For specific inquiries about your shipment, it’s best to contact Mondial Relay directly. Have your Mondial Relay tracking number and postal code ready.

Customer Service Phone (France): +33 9 69 32 23 32
Hours: Monday to Friday, 8:00 am – 7:00 pm; Saturday, 8:00 am – 12:00 pm (Paris time)
Email (Parcel Tracking): [email protected]
Email (Parcel Sending): [email protected]
Registered Office: 199 hill offices, 92213 Saint Cloud cedex, France

Fraud Alert: Be cautious of fraudulent SMS or emails impersonating Mondial Relay. They will not ask for payment to release a package via SMS. Report scams to [email protected] or via SMS to 33700.

Frequently Asked Questions (FAQs)

A Relay Point is a local merchant (like a florist, newsagent, tobacconist, or convenience store) that partners with Mondial Relay to act as a parcel pickup and drop-off location. This allows you to collect packages at a time that suits you, rather than waiting at home for a driver.

Mondial Relay holds parcels at the Relay Point for a period of 7 to 14 days. If you do not collect your parcel within this window, it will be returned to the original sender.

Yes, this is mandatory. Relay Points will only release a package upon presentation of a valid identity document (ID card, passport, driver’s license) that matches the name on the parcel.

No. Mondial Relay is owned by the OTTO Group. DPD and Chronopost are owned by GeoPost (La Poste Group). They are competing networks, though they are all major players in European e-commerce logistics.

This is Mondial Relay’s service for C2C (Customer-to-Customer) shipping, popularized by platforms like Vinted. It allows an individual to drop off a pre-paid parcel at one Relay Point, and it is then delivered to another Relay Point for the recipient to collect.

Conclusion

Navigating e-commerce deliveries across Europe is simple with Mondial Relay’s extensive Relay Point network. Mondial Relay Tracking provides the essential shipment visibility needed to monitor your parcel’s journey from the seller to your local pickup point.

Our Mondial Relay tracking tool simplifies access to these critical logistics updates, helping you know exactly when your parcel is ready for collection. Stay informed every step of the way. Enter your Mondial Relay tracking number in our tracking tool now to see your current consignment status!