Take charge of your delivery updates with our tracking tool for StarTrack parcels. Instantly view the exact location of your shipment as it moves through Australia’s largest delivery network, giving you clear and real-time visibility at every stage.

Monitor your parcel with ease, whether it’s a “Next Flight” air service, a “Premium Road Express” pallet, or a same-day metro courier. Simply enter your StarTrack Tracking Consignment Number into the StarTrack tracking field to see the current status of your delivery.

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What is StarTrack Tracking?

StarTrack Tracking refers to monitoring the real-time progress of parcels and freight handled by Australia Post’s business-to-business division. Our tracking tool provides crucial shipment visibility across their entire network of 12 million delivery points, allowing you to follow your item. By using a unique Consignment Number, customers can check their delivery status from the depot scan to the final signature capture (Proof of Delivery).

Your Key Identifiers for StarTrack Tracking

To check the status of your shipment, you need the unique identifier provided by the sender. Our tracking tool is designed to accept all primary identifiers used by StarTrack:

Consignment Number (Tracking Number): This is the primary identifier for all StarTrack Tracking. It is the main number provided by the merchant/sender in your confirmation email or on the shipping label.
‘Sorry We Missed You’ Card Number: This is a separate reference number found on the physical card or notification (email/SMS/app) left by the driver. It is used only to manage a missed delivery (e.g., request redelivery) via the Missed Delivery tool.

StarTrack Tracking Number Formats

StarTrack, as a business of Australia Post, uses a variety of formats. Our StarTrack tracking tool can recognize these diverse codes:

StarTrack Consignment Number: Typically an alphanumeric code of 10-16 characters. These often start with prefixes like SZZ, LWY, XIK, or GEP.
Australia Post UPU Format: For international items or those handled by the AusPost network, a 13-character UPU code is common (e.g., EE123456789AU).
Calling Card Number: A shorter numerical or alphanumeric code found on the “Sorry We Missed You” notification.

How To Use Our StarTrack Shipment Tracking Tool?

Our StarTrack tracking tool provides a single, simple interface to access your StarTrack tracking data.

Find Your Tracking Reference: First, locate the unique Consignment Number from your shipping confirmation email.
Enter the Number: Next, paste or type that number accurately into the StarTrack tracking section.
Click “Track”: Finally, click the “Track” button to initiate the search.
View Your Updates: You will instantly see the live status, its location history, and the estimated delivery time.

Follow Your Shipment: Status Update Guide

As your package moves, its status will update. Here is a guide to what those common statuses mean.

Status	What It Means
Shipment Booked / In Progress	The sender has booked the shipment, but it has not yet been physically collected by StarTrack.
Collected from Sender	The freight has been picked up by a driver and is on its way to the origin depot.
In Transit / At Depot	The parcel is moving between StarTrack sorting facilities or is being processed at a depot.
Onboard for Delivery	The package is on the local delivery van (with a fleet of 16,500+ vehicles) and is scheduled for delivery today.
Attempted Delivery	A delivery was attempted, but no one was available. A “Sorry We Missed You” card has been left.
Awaiting Collection	The parcel is at the designated Post Office or StarTrack depot, ready for collection.
Delivered	The shipment has been successfully delivered, and a Proof of Delivery (POD) has been captured.

About StarTrack

StarTrack is a business of Australia Post and is the largest parcel, freight, and logistics company in Australia. It provides high-quality service to all national territories by leveraging a massive network, including over 12 million delivery points and 1,100+ daily flights. A key to its reliability is its dedicated air-freighter service agreement with Qantas Freight, which gives it priority access to Qantas freighter aircraft for domestic air deliveries.

StarTrack’s Service Portfolio

StarTrack offers a comprehensive range of time-definite freight solutions. All are fully trackable:

Air Freight (Next Flight / Courier): The fastest possible service for one-off, urgent items, using priority access on the Qantas domestic network. This service has 24/7 dedicated support.
Express Road (Premium / Road Express): An express road freight service for businesses nationwide, faster than standard road options.
Same Day Courier: For urgent deliveries within the metro areas of major Australian cities.
Special & Secure (Security Express): For moving complex, sensitive, or urgent materials, such as human organs for hospitals.
Logistics & Freight: Comprehensive solutions for moving goods within Australia and internationally (via the Australia Post network).

StarTrack Delivery Times

Delivery times are based on the specific, time-definite service chosen by the sender.

Next Flight: The fastest service available, often arriving in hours.
Premium / Road Express: A faster-than-standard road service, with delivery ETAs available via the Track & Trace tool.
Same Day: Delivery is completed within the same business day in metro areas.
Holding Time: If a delivery is missed, the item is held at a Post Office or depot for up to 10 business days before being returned to the sender.

StarTrack Service Coverage

StarTrack operates the largest national delivery network in Australia.

National Network: Access to over 12 million delivery points across all Australian territories.
Air Network: Access to 1,100+ daily flights across more than 80 destinations, anchored by the Qantas Freight partnership.
Fleet: Utilizes a massive fleet of 16,500+ vehicles for road transport.
International: Handles international logistics via the global Australia Post service.

Missed Delivery and Redirection

StarTrack has a specific protocol for missed deliveries.

‘Sorry We Missed You’ Card: If you are not available, the driver will leave a card (or send an email/SMS/app) with instructions.
Collection Location: The parcel will be taken to a local Post Office, Business Hub, or StarTrack depot. (Note: Items go to a depot if they are too large for the Post Office or if the sender requested it).
Redelivery/Redirection: Recipients can use the “Missed Delivery tool” on the StarTrack website to request a redelivery to an alternative address. This may take up to 48 hours to process.

Solving Common Tracking Issues

If your tracking isn’t updating or you have an issue, here are common solutions:

Can the driver call me? No. For road safety reasons, StarTrack drivers cannot call you prior to delivery.
Where is my tracking number? Your Consignment Number is provided by the sender/merchant (the online shop) in your confirmation email.
Why is my parcel at a Depot, not a Post Office? This happens for two reasons: 1) The item is too large or heavy for the Post Office, or 2) The sender (shipper) specifically requested a depot return.
Proof of Delivery (POD): POD (a signature capture) is available online via the “my StarTrack” web portal, which is primarily used by the sender/business.

Customer Support

For specific issues with your shipment, you can contact the StarTrack team.

General Phone: 13 23 45 (8 am to 6 pm, Mon-Fri, except public holidays).
Next Flight (Urgent): 13 16 93 (A dedicated 24/7 support line for this critical service).
Online Inquiries: Customers can use the online forms for tracking inquiries, sales, or Transit Warranty claims.

Frequently Asked Questions (FAQs)

StarTrack is the largest parcel, freight, and logistics company in Australia. It is a business of Australia Post.

It is a Consignment Number, usually an alphanumeric code of 10-16 digits (e.g., SZZ…).

If the sender (StarTrack customer) purchased “Transit Warranty,” they can make a claim online. If not, they may still be entitled to compensation under Australian Consumer Law.

Parcels are held at the Post Office or depot for up to 10 business days before being returned to the sender.

Conclusion

StarTrack provides Australia’s most extensive logistics solution, powered by the Australia Post network and Qantas Freight. StarTrack Tracking offers the crucial visibility needed to monitor these domestic and international shipments.

Our StarTrack tracking tool simplifies this entire process, giving you a clear, consolidated view of your parcel’s journey from the warehouse to your door or Post Office. Stay informed every step of the way. Enter your StarTrack Consignment Number in our tracking tool now to see your current shipment status!